Shipping OptionsProtection Equipment Shipping Information
**Delivery Time:**
Typically 3-14 business days. Delays possible due to holidays or events.
**Carrier:**
FedEx Ground for lightning rod protection equipment and in extremely rare circumstances UPS is used (no exceptions); UPS or USPS for fancy items.
**Pricing:**
FedEx Ground will be around 17.5% of the total cost of your shipment, at a maximum charge of $500. Our shipping charges will never exceed $500, but we do have a minimum charge of $42 ($12 minimum + $30 fee) on protection equipment orders that total below $50. If you order fancy items and protection equipment, but your protection equipment totals under $50, you will still be charged for this fee.
Standard Fancy Item Shipping
**Delivery Time:**
Processing times are 5-7 business days; shipping occurs at the end of the week.
**Carrier:**
USPS or UPS
Returns Policy- **Satisfaction Guarantee:** Full refund for unsatisfied purchases.
- **Return Request Period:** Within 7 days of order receipt.
- **Condition for Return:** Must include original order number and return reason.
- **Refund Details:** Covers product cost only; excludes shipping and handling.
- **Return Packaging:** Original form and packaging required.
- **Return Authorization Period:** Item must be received within 7 days of authorization.
- **Non-Returnable Items:** Lightning rods, fancy arrows with tail glass, and balls (unless returned in original packaging). Cable cannot be returned under any circumstances unless there is a physical defect or order order error.
- **Restocking Fee:** 15% of the product cost for protection equipment. Fancy items do not incur a restocking fee.
- **Refund Processing Time:** 14-45 days to reflect on credit card statement.
- **Damaged Packaging Fee:** $5 per damaged package.
International Shipping- **Countries Served:**
Wide range, excluding Level 4 DO NOT TRAVEL countries as listed by the US Government.
- **Rates:**
Vary by destination country.
- **Exceptions:**
USPS does not ship fancy items to Afghanistan, Belarus, Bhutan, Brunei Darussalam, Lao PDR, Myanmar, Russian Federation, South Sudan, Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Yemen, Ukraine.
- **Additional Support:**
Contact for assistance if your country is not listed but is feasible for shipping.