FAQs

  • How do I install lightning rods?
    We offer a comprehensive PDF installation e-book for free, included with every purchase. Additionally, our Designer/Installer is available to address any queries. Reviewing these FAQs will also provide significant assistance.
  • Do you offer all types of protection equipment?
    Our inventory includes a wide array of parts for various settings. If you cannot find what you need, please reach out to us.
  • How can I trust the quality of your equipment?
    Our lightning protection equipment is manufactured in the USA, adhering to Underwriters Laboratories (UL) and National Fire Protection Association (NFPA) standards, ensuring top-quality products. Contact us for UL listing numbers.
  • Can you provide references for your services?
    Absolutely. Our clients include renowned names like America West Airlines, Hertz Rent A Car, Dupont Company, and many government and corporate entities.

We offer manufacturer's wholesale prices, ensuring the best value in quality, service, and technical support.

  • How long have you been in the business?
    Since 1972, our family-owned business has installed thousands of systems. We're committed to continued service for years to come.
  • Do you handle installations or inspections?
    While we do not install systems, we can help you find a local installer.
  • What is your shipping policy?

Orders typically ship within 48 hours via FedEx Ground, with overnight options available. For ornamental items, we use UPS or USPS. Refer to our Shipping and Returns page for more information.

  • What purpose do glass balls serve on lightning rods?
    Originally for decoration over a century ago, glass balls serve no functional purpose on lightning rods today.
  • What materials are safe for a metal roof?
    Avoid direct contact between copper and aluminum or galvanized steel. We offer bi-metal connectors for such requirements. Use tinned copper for metal surfaces when necessary.
  • What if I need to avoid penetrating my flat roof with nails or screws?
    For flat roofs, we recommend using our #13 Adhesive Cable Holders and M-1 Adhesive to avoid penetrations.
  • Is aluminum as effective as copper for cables and rods?
    Yes, if installation guidelines are followed. Although copper is a superior conductor, aluminum's larger diameter compensates for its lower conductivity.
  • Can I use regular electrical wire and parts for lightning protection?
    No, it is essential to use braided cable specifically designed for lightning protection. Regular electrical materials are insufficient for the high power of lightning.
  • Does lightning protection cable pose a fire risk?
    No, a correctly grounded braided cable does not generate heat, offering a low-resistance path to the ground.
  • If I have tall trees nearby, do I still need lightning protection?
    Yes, lightning may hit a tree but could jump to your house due to the metal and wiring within. Trees are not a substitute for proper lightning protection.
  • Do I need lightning protection in a low-lying area?
    Lightning will strike the closest and most conductive path, which often includes homes due to the metal and wiring, regardless of the surrounding terrain.
  • Do lightning rods attract lightning?
    No, lightning rods do not attract lightning. They provide a safe path for lightning to follow if it strikes.
  • Why might electronics still get damaged if I have lightning rods?
    Lightning rods protect against direct strikes. Surges through utility lines can cause damage, which is why surge arresters are also necessary.
  • Do I need a specialist to install lightning rods?
    With the right equipment and a study of our instructions, DIY installation is feasible. We offer a licensed ebook with guidelines.
  • Isn't my house already grounded?
    Standard electrical grounding is different from lightning protection. Lightning rods and cables are specifically designed to protect your structure from lightning strikes.
  • How does lightning travel through protection systems?

The braided cable used in lightning protection systems has a large surface area to conduct lightning safely to the ground while mitigating Electro Magnetic Pulse (EMP) effects.

List

  • Air Terminals: Place rods no more than 20 feet apart and within 2 feet of roof ends and corners.
  • Grounding: Install at least two ground rods or plates away from the building, with connections buried underground.
  • Cable Attachment: Secure cables every 3 feet or less, avoiding sharp bends.
  • Bonding: Connect cables to large metal objects within 6 feet to prevent side flashes.
  • Surge Protection: Use electronic surge arresters on incoming utility lines to prevent surge damage.

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Shipping OptionsProtection Equipment Shipping Information

**Delivery Time:**

Typically 3-14 business days. Delays possible due to holidays or events.

**Carrier:**

FedEx Ground for lightning rod protection equipment and in extremely rare circumstances UPS is used (no exceptions); UPS or USPS for fancy items.

**Pricing:**

FedEx Ground will be around 17.5% of the total cost of your shipment, at a maximum charge of $500. Our shipping charges will never exceed $500, but we do have a minimum charge of $42 ($12 minimum + $30 fee) on protection equipment orders that total below $50. If you order fancy items and protection equipment, but your protection equipment totals under $50, you will still be charged for this fee.

Standard Fancy Item Shipping

**Delivery Time:**

Processing times are 5-7 business days; shipping occurs at the end of the week.

**Carrier:**

USPS or UPS

Returns Policy- **Satisfaction Guarantee:** Full refund for unsatisfied purchases.

- **Return Request Period:** Within 7 days of order receipt.

- **Condition for Return:** Must include original order number and return reason.

- **Refund Details:** Covers product cost only; excludes shipping and handling.

- **Return Packaging:** Original form and packaging required.

- **Return Authorization Period:** Item must be received within 7 days of authorization.

- **Non-Returnable Items:** Lightning rods, fancy arrows with tail glass, and balls (unless returned in original packaging). Cable cannot be returned under any circumstances unless there is a physical defect or order order error.

- **Restocking Fee:** 15% of the product cost for protection equipment. Fancy items do not incur a restocking fee.

- **Refund Processing Time:** 14-45 days to reflect on credit card statement.

- **Damaged Packaging Fee:** $5 per damaged package.

International Shipping- **Countries Served:**

Wide range, excluding Level 4 DO NOT TRAVEL countries as listed by the US Government.

- **Rates:**

Vary by destination country.

- **Exceptions:**

USPS does not ship fancy items to Afghanistan, Belarus, Bhutan, Brunei Darussalam, Lao PDR, Myanmar, Russian Federation, South Sudan, Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Yemen, Ukraine.

- **Additional Support:**

Contact for assistance if your country is not listed but is feasible for shipping.