FAQs

  • How do I install lightning rods?
    We offer a comprehensive PDF installation e-book for free, included with every purchase. Additionally, our Designer/Installer is available to address any queries. Reviewing these FAQs will also provide significant assistance.
  • Do you offer all types of protection equipment?
    Our inventory includes a wide array of parts for various settings. If you cannot find what you need, please reach out to us.
  • How can I trust the quality of your equipment?
    Our lightning protection equipment is manufactured in the USA, adhering to Underwriters Laboratories (UL) and National Fire Protection Association (NFPA) standards, ensuring top-quality products. Contact us for UL listing numbers.
  • Can you provide references for your services?
    Absolutely. Our clients include renowned names like America West Airlines, Hertz Rent A Car, Dupont Company, and many government and corporate entities.

We offer manufacturer's wholesale prices, ensuring the best value in quality, service, and technical support.

  • How long have you been in the business?
    Since 1972, our family-owned business has installed thousands of systems. We're committed to continued service for years to come.
  • Do you handle installations or inspections?
    While we do not install systems, we can help you find a local installer.
  • What is your shipping policy?

Orders typically ship within 48 hours via FedEx Ground, with overnight options available. For ornamental items, we use UPS or USPS. Refer to our Shipping and Returns page for more information.

  • What purpose do glass balls serve on lightning rods?
    Originally for decoration over a century ago, glass balls serve no functional purpose on lightning rods today.
  • What materials are safe for a metal roof?
    Avoid direct contact between copper and aluminum or galvanized steel. We offer bi-metal connectors for such requirements. Use tinned copper for metal surfaces when necessary.
  • What if I need to avoid penetrating my flat roof with nails or screws?
    For flat roofs, we recommend using our #13 Adhesive Cable Holders and M-1 Adhesive to avoid penetrations.
  • Is aluminum as effective as copper for cables and rods?
    Yes, if installation guidelines are followed. Although copper is a superior conductor, aluminum's larger diameter compensates for its lower conductivity.
  • Can I use regular electrical wire and parts for lightning protection?
    No, it is essential to use braided cable specifically designed for lightning protection. Regular electrical materials are insufficient for the high power of lightning.
  • Does lightning protection cable pose a fire risk?
    No, a correctly grounded braided cable does not generate heat, offering a low-resistance path to the ground.
  • If I have tall trees nearby, do I still need lightning protection?
    Yes, lightning may hit a tree but could jump to your house due to the metal and wiring within. Trees are not a substitute for proper lightning protection.
  • Do I need lightning protection in a low-lying area?
    Lightning will strike the closest and most conductive path, which often includes homes due to the metal and wiring, regardless of the surrounding terrain.
  • Do lightning rods attract lightning?
    No, lightning rods do not attract lightning. They provide a safe path for lightning to follow if it strikes.
  • Why might electronics still get damaged if I have lightning rods?
    Lightning rods protect against direct strikes. Surges through utility lines can cause damage, which is why surge arresters are also necessary.
  • Do I need a specialist to install lightning rods?
    With the right equipment and a study of our instructions, DIY installation is feasible. We offer a licensed ebook with guidelines.
  • Isn't my house already grounded?
    Standard electrical grounding is different from lightning protection. Lightning rods and cables are specifically designed to protect your structure from lightning strikes.
  • How does lightning travel through protection systems?

The braided cable used in lightning protection systems has a large surface area to conduct lightning safely to the ground while mitigating Electro Magnetic Pulse (EMP) effects.

List

  • Air Terminals: Place rods no more than 20 feet apart and within 2 feet of roof ends and corners.
  • Grounding: Install at least two ground rods or plates away from the building, with connections buried underground.
  • Cable Attachment: Secure cables every 3 feet or less, avoiding sharp bends.
  • Bonding: Connect cables to large metal objects within 6 feet to prevent side flashes.
  • Surge Protection: Use electronic surge arresters on incoming utility lines to prevent surge damage.

Click Here to Read Our Terms and Conditions

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Protection Equipment Shipping Information

  • Delivery Time: Typically 3-14 business days. Delays are possible due to holidays or events.
  • Carrier: We primarily utilize FedEx Ground for lightning rod protection equipment. In extremely rare circumstances, UPS may be used (no exceptions). For fancy items, we ship via UPS or USPS.
  • Pricing: FedEx Ground shipping costs approximately 17.5% of the total order value, capped at a maximum charge of $500. Our shipping fees will never exceed $500. However, there is a minimum charge of $42 ($12 minimum + $30 fee) on protection equipment orders totaling below $50. If your order includes both fancy items and protection equipment, and the protection equipment total is under $50, you will still be charged this fee.

Standard Fancy Item Shipping

  • Delivery Time: Processing typically takes 5-7 business days, with shipping occurring at the end of the week.
  • Carrier: We ship standard fancy items via USPS or UPS.

Returns Policy

  • Satisfaction Guarantee: We offer a full refund for unsatisfactory purchases.
  • Return Request Period: Requests must be made within 7 days of order receipt.
  • Condition for Return: Items must include the original order number and reason for return.
  • Refund Details: Refunds cover the product cost only; shipping and handling charges are excluded.
  • Return Packaging: Original form and packaging are required for returns.
  • Return Authorization Period: Items must be received within 7 days of authorization.
  • Non-Returnable Items: Lightning rods, fancy arrows with tail glass, and balls are non-returnable unless in their original packaging. Cable cannot be returned under any circumstances unless there is a physical defect or order error.
  • Restocking Fee: A 15% restocking fee applies to protection equipment returns. Fancy items do not incur a restocking fee.
  • Refund Processing Time: Refunds may take 14-45 days to reflect on the credit card statement.
  • Damaged Packaging Fee: A $5 fee per damaged package is applicable.

International Shipping

  • Countries Served: We offer shipping to a wide range of countries, excluding Level 4 DO NOT TRAVEL countries as listed by the US Government.
  • Rates: Shipping rates vary by destination country.
  • Exceptions: USPS does not ship fancy items to Afghanistan, Belarus, Bhutan, Brunei Darussalam, Lao PDR, Myanmar, Russian Federation, South Sudan, Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Yemen, Ukraine.
  • Additional Support: Contact us for assistance if your country is not listed but feasible for shipping.